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Solution home

Legacy Solutions

Getting Started 8
  • What is Community Connect
  • Community Connect Products and Services
  • Quickstart Guide
  • Account Page Primer
  • Managing your Timezone and Date Format Settings
  • Managing your Language Settings
  • Multi-User Support: Adding, Editing & Removing Multiple Account Users
  • Using the Simulator
FAQ 4
  • What does your service cost for my clients?
  • Do you support languages beyond English?
  • Do you support MMS picture messaging?
  • Can you provide me a custom number for sending texts? How about a short code?
Best Practices 1
  • Best Practices for Incentives
Data Use, Reporting, and Analytics 6
  • Are you HIPAA compliant?
  • What type of data do you collect and store?
  • How do you store and secure my client’s sensitive data?
  • Salesforce Contact Importing
  • What’s the best way to integrate Community Connect data with our existing client information?
  • Salesforce Contact and Field Exporting
Support 3
  • Do you provide phone support?
  • Who do I contact if I need help?
  • Who is responsible for responding to texts from my clients?
Messages 7
  • Introduction to Messages
  • Archiving Messages
  • Exporting Messages
  • Labeling Messages
  • Deleting Messages
  • Schedule a Message to be Sent Later
  • Threaded Messages
Contacts 11
  • Introduction to Contacts
  • Creating a Contact
  • Adding, Editing & Prioritizing Contact Addresses
  • Adding Contact Fields
  • Deleting Contact Fields
  • Editing Contact Field Values
  • Searching for Contacts
  • Setting the Language for a Contact
  • Blocking Contacts
  • Importing & Exporting Contacts
  • Contact Information Anonymization
Groups 5
  • Introduction to Contact Groups
  • Creating a Contact Group
  • Adding Contacts to a Group
  • Dynamic Contact Groups
  • Deleting Contact Groups
Flows 29
  • Introduction to Flows
  • Flow Types
  • Creating a Flow
  • Navigating the Flow Editor
  • Assigning Keywords to a Flow
  • Starting a Flow
  • ActionSets
  • Sending Messages with a Flow
  • Sending a Message to Someone Else
  • Adding and Updating a Contact Field
  • Sorting Contacts into Groups
  • Setting a Contact's Preferred Channel
  • Setting your Contacts' Language Preferences
  • Adding Labels to Responses
  • Sending an Email
  • Starting Another Flow
  • Starting Someone Else in a Flow
  • RuleSets
  • Response Rules
  • Split by Message Form
  • Calling a Webhook
  • Creating a Multi-Language Flow
  • Introduction to Flow Variables
  • Community Connect Variable Reference
  • Organizing Flows with Labels
  • Viewing and Exporting Flow Results
  • Exporting a Flow
  • Importing a Flow
  • Custom Date and Time Formatting
Triggers 6
  • Introduction to Triggers
  • Creating a Keyword Trigger That Starts a Flow
  • Creating a Keyword Trigger That Allows People to Join a Group
  • Starting a Flow in the Future or on a Schedule
  • Ignoring Keywords While in a Flow
  • Start a Flow After Receiving a Message Not Handled Elsewhere
Campaigns 8
  • Introduction to Campaigns
  • Creating a Campaign
  • Adding a Campaign Event
  • Editing Events
  • Deleting Events
  • Editing Campaigns
  • Archiving Campaigns
  • Activating Campaigns
Expressions 4
  • Expression Syntax
  • Logical Comparisons
  • Date & Time Arithmetic
  • Function Reference
Workflows 7
  • Demographic Survey Workflow
  • Opt-in Workflow
  • Non-Responder Reminder Workflow
  • Trackable Links Workflow
  • Lookup Workflow
  • Gift Card Incentive Workflow
  • Receive Images Workflow
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