Mental Health Connect
Staff Rapid Notification
Contact Tracking: Digital Check-In
Rent Assistance Application Helper
New Support Ticket
New Support Ticket
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What is Community Connect
Community Connect Products and Services
Account Page Primer
Managing your Timezone and Date Format Settings
Managing your Language Settings
Multi-User Support: Adding, Editing & Removing Multiple Account Users
Using the Simulator
What does your service cost for my clients?
Do you support languages beyond English?
Do you support MMS picture messaging?
Can you provide me a custom number for sending texts? How about a short code?
Best Practices for Incentives
Data Use, Reporting, and Analytics
Are you HIPAA compliant?
What type of data do you collect and store?
How do you store and secure my client’s sensitive data?
Salesforce Contact Importing
What’s the best way to integrate Community Connect data with our existing client information?
Salesforce Contact and Field Exporting
Do you provide phone support?
Who do I contact if I need help?
Who is responsible for responding to texts from my clients?
Introduction to Messages
Schedule a Message to be Sent Later
Introduction to Contacts
Creating a Contact
Adding, Editing & Prioritizing Contact Addresses
Adding Contact Fields
Deleting Contact Fields
Editing Contact Field Values
Searching for Contacts
Setting the Language for a Contact
Importing & Exporting Contacts
Contact Information Anonymization
Introduction to Contact Groups
Creating a Contact Group
Adding Contacts to a Group
Dynamic Contact Groups
Deleting Contact Groups
Introduction to Flows
Creating a Flow
Navigating the Flow Editor
Assigning Keywords to a Flow
Starting a Flow
Sending Messages with a Flow
Sending a Message to Someone Else
Adding and Updating a Contact Field
Sorting Contacts into Groups
Setting a Contact's Preferred Channel
Setting your Contacts' Language Preferences
Adding Labels to Responses
Sending an Email
Starting Another Flow
Starting Someone Else in a Flow
Split by Message Form
Calling a Webhook
Creating a Multi-Language Flow
Introduction to Flow Variables
Community Connect Variable Reference
Organizing Flows with Labels
Viewing and Exporting Flow Results
Exporting a Flow
Importing a Flow
Custom Date and Time Formatting
Introduction to Triggers
Creating a Keyword Trigger That Starts a Flow
Creating a Keyword Trigger That Allows People to Join a Group
Starting a Flow in the Future or on a Schedule
Ignoring Keywords While in a Flow
Start a Flow After Receiving a Message Not Handled Elsewhere
Introduction to Campaigns
Creating a Campaign
Adding a Campaign Event
Date & Time Arithmetic
Demographic Survey Workflow
Non-Responder Reminder Workflow
Trackable Links Workflow
Gift Card Incentive Workflow
Receive Images Workflow