Getting Started 8

• What is Community Connect
• Community Connect Products and Services
• Quickstart Guide
• Account Page Primer
• Managing your Timezone and Date Format Settings
• Managing your Language Settings
• Multi-User Support: Adding, Editing & Removing Multiple Account Users
• Using the Simulator

FAQ 4

• What does your service cost for my clients?
• Do you support languages beyond English?
• Do you support MMS picture messaging?
• Can you provide me a custom number for sending texts? How about a short code?

Best Practices 1

• Best Practices for Incentives

Data Use, Reporting, and Analytics 6

• Are you HIPAA compliant?
• What type of data do you collect and store?
• How do you store and secure my client’s sensitive data?
• Salesforce Contact Importing
• What’s the best way to integrate Community Connect data with our existing client information?
• Salesforce Contact and Field Exporting

Support 3

• Do you provide phone support?
• Who do I contact if I need help?
• Who is responsible for responding to texts from my clients?

Messages 7

• Introduction to Messages
• Archiving Messages
• Exporting Messages
• Labeling Messages
• Deleting Messages
• Schedule a Message to be Sent Later
• Threaded Messages

Contacts 11

• Introduction to Contacts
• Creating a Contact
• Adding, Editing & Prioritizing Contact Addresses
• Adding Contact Fields
• Deleting Contact Fields
• Editing Contact Field Values
• Searching for Contacts
• Setting the Language for a Contact
• Blocking Contacts
• Importing & Exporting Contacts
• Contact Information Anonymization

Groups 5

• Introduction to Contact Groups
• Creating a Contact Group
• Adding Contacts to a Group
• Dynamic Contact Groups
• Deleting Contact Groups

Flows 29

• Introduction to Flows
• Flow Types
• Creating a Flow
• Navigating the Flow Editor
• Assigning Keywords to a Flow
• Starting a Flow
• ActionSets
• Sending Messages with a Flow
• Sending a Message to Someone Else
• Adding and Updating a Contact Field
• Sorting Contacts into Groups
• Setting a Contact's Preferred Channel
• Setting your Contacts' Language Preferences
• Adding Labels to Responses
• Sending an Email
• Starting Another Flow
• Starting Someone Else in a Flow
• RuleSets
• Response Rules
• Split by Message Form
• Calling a Webhook
• Creating a Multi-Language Flow
• Introduction to Flow Variables
• Community Connect Variable Reference
• Organizing Flows with Labels
• Viewing and Exporting Flow Results
• Exporting a Flow
• Importing a Flow
• Custom Date and Time Formatting

Triggers 6

• Introduction to Triggers
• Creating a Keyword Trigger That Starts a Flow
• Creating a Keyword Trigger That Allows People to Join a Group
• Starting a Flow in the Future or on a Schedule
• Ignoring Keywords While in a Flow
• Start a Flow After Receiving a Message Not Handled Elsewhere

Campaigns 8

• Introduction to Campaigns
• Creating a Campaign
• Adding a Campaign Event
• Editing Events
• Deleting Events
• Editing Campaigns
• Archiving Campaigns
• Activating Campaigns

Expressions 4

• Expression Syntax
• Logical Comparisons
• Date & Time Arithmetic
• Function Reference

Workflows 7

• Demographic Survey Workflow
• Opt-in Workflow
• Non-Responder Reminder Workflow
• Trackable Links Workflow
• Lookup Workflow
• Gift Card Incentive Workflow
• Receive Images Workflow