Community Connect provides three flow types that are made available depending on the capabilities of the channel you've connected to your account. Text Messaging workflows are applied to SMS and social media channels, as well as our Surveyor application, while voice workflows differ in structure.

Flow type is chosen when creating a flow:  

Text Messaging

Text messaging is the default flow type, as every channel type necessarily includes text-based messaging functionality. Text messaging flows can be sent over an Android channel, a virtual number, or a social media platform like Twitter.

Phone Call

If you have a voice-enabled channel connected to your account (e.g. a voice-enabled virtual number purchased from Twilio) you will be given the choice to create an Interactive Voice Response (IVR) flow when you enter the "Create Flowdialogue. IVR flows allow you to apply flow logic to voice-based messages sent via phone calls. Check out our IVR section for more information about IVR flows.

Android Phone

Select this option to create a flow to run offline using our Surveyor Android application.