How can we help?

Knowledge base

Explore product resources and learn best practices.

View all articles

Recent articles

• Multi-User Support: Adding, Editing & Removing Multiple Account Users

  To add additional users to your account, first navigate to your account'...

• Create a Multi-Language Flow

  Once you've set your account's primary and secondary languages, yo...

• ActionSets

  Once a contact enters a flow, they interact directly with its steps, which a...

• Start a Flow in the Future or on a Schedule

  Use this trigger to schedule a flow sometime in the future, or repeat it on ...

• Start & Exit a Flow

  Once a contact enters a flow, they become an active member of that flow unti...

• Introduction to Triggers

  Triggers allow you to control how or when a flow starts. Navigate to the “tr...

• Create and Use Trackable Links

  It's common to want to provide your clients with additional informati...

• Introduction to Messages

  The CommunityConnect Labs platform lets you view, label, search and archive ...

• Create a Message Keyword That Launches a Flow

  A keyword is the first word in a message sent by the contact and can be used...

• Start a Flow When a Conversation is Started by a Contact

  This trigger is enabled on accounts that are connected to a chat-based chann...