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• Create and Use Trackable Links

  It's common to want to provide your clients with additional informati...

• Introduction to Messages

  The CommunityConnect Labs platform lets you view, label, search and archive ...

• Create a Message Keyword That Launches a Flow

  A keyword is the first word in a message sent by the contact and can be used...

• Start a Flow When a Conversation is Started by a Contact

  This trigger is enabled on accounts that are connected to a chat-based chann...

• Start a Flow When Facebook Refers a Contact

  This trigger is enabled on accounts that are connected to a Facebook channel...

• Set the Language for a Contact

  CommunityConnect allows you to set each of your contacts' language pref...

• Add, Edit & Prioritize Contact Connections

  Each contact has a communications channel to which messages from your Commun...

• Import & Export Contacts

  Import Contacts By using the “import contacts” feature, you can add entire ...

• Create a Contact

  To create a contact: Navigate to the "contacts" tab. Click t...

• Introduction to Contacts

  A contact is an end-user who has interacted or will interact with your Co...