Current Solutions

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Messages 7

• Introduction to Messages
• Archive Messages
• Delete Messages
• Label Messages
• Export Messages

See all 7 articles

Contacts 9

• Introduction to Contacts
• Create a Contact
• Import & Export Contacts
• Add, Edit & Prioritize Contact Connections
• View, Add, Edit & Remove Contact Fields

See all 9 articles

Flows 25

• Introduction to Flows
• Flow Types
• ActionSets
• Start & Exit a Flow
• Wait for the Contact to Respond

See all 25 articles

Triggers 9

• Introduction to Triggers
• Ignoring Keywords While in a Flow
• Create a Message Keyword That Launches a Flow
• Create a Keyword Trigger That Allows People to Join a Group
• Start a Flow in the Future or on a Schedule

See all 9 articles

Campaigns 6

• Introduction to Campaigns
• Create a Campaign Event
• Edit a Campaign Event
• Delete a Campaign Event
• Edit a Campaign

See all 6 articles

Workflows 3

• Create and Use a Lookup Table
• Create and Use a Gift Card Incentive
• Create and Use Trackable Links

Legacy Solutions

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Getting Started 8

• What is Community Connect
• Community Connect Products and Services
• Quickstart Guide
• Account Page Primer
• Managing your Timezone and Date Format Settings

See all 8 articles

FAQ 4

• What does your service cost for my clients?
• Do you support languages beyond English?
• Do you support MMS picture messaging?
• Can you provide me a custom number for sending texts? How about a short code?

Best Practices 1

• Best Practices for Incentives

Data Use, Reporting, and Analytics 6

• Are you HIPAA compliant?
• What type of data do you collect and store?
• How do you store and secure my client’s sensitive data?
• Salesforce Contact Importing
• What’s the best way to integrate Community Connect data with our existing client information?

See all 6 articles

Support 3

• Do you provide phone support?
• Who do I contact if I need help?
• Who is responsible for responding to texts from my clients?

Messages 7

• Introduction to Messages
• Archiving Messages
• Exporting Messages
• Labeling Messages
• Deleting Messages

See all 7 articles

Contacts 11

• Introduction to Contacts
• Creating a Contact
• Adding, Editing & Prioritizing Contact Addresses
• Adding Contact Fields
• Deleting Contact Fields

See all 11 articles

Groups 5

• Introduction to Contact Groups
• Creating a Contact Group
• Adding Contacts to a Group
• Dynamic Contact Groups
• Deleting Contact Groups

Flows 29

• Introduction to Flows
• Flow Types
• Creating a Flow
• Navigating the Flow Editor
• Assigning Keywords to a Flow

See all 29 articles

Triggers 6

• Introduction to Triggers
• Creating a Keyword Trigger That Starts a Flow
• Creating a Keyword Trigger That Allows People to Join a Group
• Starting a Flow in the Future or on a Schedule
• Ignoring Keywords While in a Flow

See all 6 articles

Campaigns 8

• Introduction to Campaigns
• Creating a Campaign
• Adding a Campaign Event
• Editing Events
• Deleting Events

See all 8 articles

Expressions 4

• Expression Syntax
• Logical Comparisons
• Date & Time Arithmetic
• Function Reference

Workflows 7

• Demographic Survey Workflow
• Opt-in Workflow
• Non-Responder Reminder Workflow
• Trackable Links Workflow
• Lookup Workflow

See all 7 articles