This trigger is enabled on accounts that are connected to a Facebook channel. Use this trigger to generate a link that, once clicked by the contact, will automatically start the specified flow on Facebook Messenger.

To create this trigger:

  1. Navigate to the "triggers" tab, and then click the "Create Trigger" box.

  2. Click the "Start a Flow When Facebook Refers a Contact" option.

  3. Select the channel that you want to associate with this trigger.

  4. Add the Facebook referrer ID that triggers the CommunityConnect Labs platform.

  5. Select the flow you would like to trigger.

  6. Click "Create Trigger.”

Up Next: Start a Flow After Receiving a Message Not Handled Elsewhere